Tuning your reminder policy
The default policy has four stages: courtesy note (3 days before due), friendly reminder (+3 days), firm follow-up (+10), final reminder (+25). Each stage's offset, subject and body are editable in Settings → Reminder policy.
Placeholders: {customer} {number} {amount} {due_date} {days_overdue} {business} {link}. The link points to the invoice's secure status page.
A stage fires once per invoice, ever — the scan is idempotent. Changing wording affects future drafts only.
Tone guidance: firm is fine; threats, invented fees or legal misstatements are not. You are responsible for wording compliance in your region.