Frequently asked questions
Is this accounting software?
No — it complements yours. Import receivables from Xero, MYOB, QuickBooks or a spreadsheet; Duecrest runs the follow-up and your books stay the source of truth.
Will it email my customers without me knowing?
Never. Every reminder is drafted, then waits for a named team member to approve it. Status is re-checked at the moment of sending, so a paid or disputed invoice can't be chased by accident.
What happens when a customer pays?
Record the payment (or let a Stripe webhook do it) and every pending reminder for that invoice stops instantly. Part-payments update the outstanding amount in reminders too.
What if a customer disagrees with an invoice?
They can flag it from their status page — reminders pause immediately and you get the note. You can also mark disputes internally, and resolve them when sorted.
Is it a debt collector?
No. It sends polite, factual reminders on your behalf and gives customers structured ways to respond. It never threatens, adds fake fees or misstates legal consequences — and the templates are yours to control.
Can it charge late fees or interest?
Deliberately not automatic. Statutory interest rules vary by region and contract; the product won't invent charges. You can include agreed terms in your own template wording.
Does importing twice duplicate everything?
No. Invoices are matched by invoice number within your workspace, so re-imports reconcile amounts and dates rather than duplicating.
Can my bookkeeper run this for several businesses?
Yes — the Bookkeeper plan supports multiple client workspaces with strict data separation and per-client reporting.
Is customer data shared between businesses on the platform?
Never. Every record is workspace-scoped, enforced server-side, with automated cross-tenant tests in the release pipeline.
What happens after my trial?
Your data stays intact and exportable. Pick a plan to keep sending; nothing is deleted for 90 days.